There isn’t actually a ‘cheaper’ time to run your washing machine or dishwasher, unless you are on either our Economy 7 or Economy 10 tariffs, in which case the answer would be overnight. Here is some more information- https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=8,CASE=1130

Thank you.

Because of the low prices we offer to our Economy 7 customers at night, we make lower margins overall and are therefore unfortunately unable to pass on a reduction at this time.

Thank you.

Thanks for your comment. The extremely mild start to the winter has resulted in lower than usual levels of demand for gas. As a result, wholesale gas prices for this winter have reduced since the autumn – but this happened after British Gas had already purchased the bulk of gas its customers would need this winter; our gas prices were already locked for this winter.

However, with wholesale electricity prices the picture is more complex – and more flexible. Higher wholesale gas prices usually translate into higher wholesale electricity prices. But, while the price of wholesale gas used to generate electricity has increased, a surplus of electricity generation capacity and greater liquidity in the electricity market has limited the increase in the wholesale cost of electricity.

There have also been significant differences in the rates at which wholesale gas and electricity prices have risen and fallen. For example: prices for winter 2012 have risen by 14% in the wholesale gas market, compared with just 5% in the wholesale electricity market. I hope that helps to explain why, at the moment, we are only able to reduce our electricity prices.

Thank you.

https://www.britishgas.co.uk/OnlineCustomer/startRegistration.htm?buttonAddressPicker=LINK&ID=REGISTER

Thank you.

I am very sorry to hear that this has been your experience of British Gas and that you feel you want to switch supplier off the back of this experience.

As a business we are committed to insulating as many of our customers homes as possible which is why are doing this for free. All home insulation for British Gas customers is free so the service levels should never differ from customer to customer.

We can take a look into your father’s account if you would like us to, to find out why the engineer was unable to complete the job and to see what else can be done. If you would like us to do this, please email me the account details to: customernews@britishgas.co.uk.

Many thanks and apologies again for any inconvenience caused.

Laura